How to report something we've got wrong
Email info@beingecom.com with the subject line "Correction". Include as much of this as you can:
- 01The exact URL of the page.
- 02The specific sentence or figure you believe is wrong quote it if you can.
- 03Why you think it's wrong, and a source if you have one.
- 04Whether you'd like to be credited if the correction is published.
- 05A reply address a named person will respond, not an autoresponder.
What happens next, and how fast
Our commitments once a report lands. UK business days, Monday to Friday.
| Severity | Example | Our response time |
|---|---|---|
| Misleading factual error | A wrong statistic, price, or claim about how a platform works | Acknowledged in 1 day, corrected within 2 days, logged publicly |
| Outdated but not misleading | A platform feature renamed since we published | Corrected at the next scheduled review, within 90 days |
| Attribution or credit issue | A source, study or contributor not properly credited | Acknowledged in 1 day, corrected within 2 days |
| Client data dispute | A client disputes how their result is described | Page unpublished within 1 day pending review, then corrected or removed |
| Disagreement on judgement | You think our recommendation is wrong | Reviewed by the service lead; rewritten if your case is stronger, answered either way |
| Typo or formatting | Spelling, spacing, broken layout | Fixed on the next deploy, not logged |
Public corrections log
Every substantive correction we've made, newest first. Typos and wording changes are excluded see the policy above for what counts.
What was wrong: Legacy contact details and a non-GBP price reference persisted on some pages after our UK-only repositioning.
What we changed: Standardised every page on the London registered address, info@beingecom.com and GBP-only pricing; added automated checks so a non-GBP symbol fails review.
What was wrong: Entry pricing for paid media was inconsistent between the pricing page and individual service pages.
What we changed: Aligned all service pages to the £3,000/month minimum for paid media retainers and made pricing.ts the single source of truth.
What was wrong: Several industry links pointed at slugs that no longer existed, producing 404s.
What we changed: Repointed the links to live pages and added permanent redirects for the retired slugs so external links still resolve.
The principles behind this policy
Why we correct in public rather than quietly editing pages.
- 01Correct in place, don't delete. A retracted claim you can still see is more trustworthy than a page that vanished.
- 02Date the change. Readers should be able to tell what a page said when they last read it.
- 03Name the mistake plainly. No 'clarifications' that are really corrections in disguise.
- 04Fix the category, not just the instance. If one page had a wrong figure, we check every page using that figure.
- 05Credit the reporter when they want it including competitors.
- 06Escalate client-data disputes immediately: unpublish first, review second.
Built to be read in 30 seconds, useful in 5 minutes
Every Company section is written to be scannable in 30 seconds and useful in 5 minutes whether you're a founder skimming or a team lead going deep.
- 01Clear headings and sub-headings so you can jump straight to what matters.
- 02A short FAQ at the bottom answering the questions founders actually ask us.
- 03Consistent naming across services, industries and locations no jargon soup.
- 04Every claim is scoped and specific no vague superlatives or unfalsifiable promises.
- 05Updated dates so you know when we last reviewed the content.
The editorial standard behind every word on this site
A quick note on the editorial standard we hold every Company section to before it ships:
- 01Original perspective in every section written by operators, not rewritten from competitors.
- 02Clear relationships between our team, services and case studies so you can trace any claim.
- 03Deep links to related services, industries and case studies so you can go one level deeper.
- 04Same company details (name, address, contact) across the site no mixed messages.
- 05Direct links to our LinkedIn, X and Instagram so you can verify the humans behind it.
Operating principles behind everything we do
Revenue-first
If a task can't be tied to a specific P&L line within a defined window, it doesn't ship.
Senior-only
No junior operates unsupervised on a client account. Every deliverable is signed off by a lead.
Ecommerce-only
Shopify, Shopify Plus and WooCommerce. We say no to SaaS, lead-gen and marketplaces.
Weekly rhythm
Weekly scorecard tied to your P&L, weekly ship review, monthly strategy, quarterly roadmap.
Everything you can verify before you hire us
What you should be able to verify before hiring any ecommerce agency including us.
| Signal | Where to find it on our site |
|---|---|
| Registered UK address | Footer + /contact + Organisation schema (Covent Garden, London) |
| Named leadership team | /company/founder and /company/team |
| Methodology in the open | /company/methodology |
| Case studies with real scope | /case-studies |
| Certifications & partner status | /company/certifications |
| Public reviews | /company/reviews |
| Media & press | /company/press |
| Legal & policies index | /company/legal |
Brands and teams we partner with
Ecommerce founders
Owners of £250k-£25M/yr Shopify or WooCommerce brands who need a senior growth partner.
Heads of growth
In-house leads who want a senior strategy layer over their existing executor team.
Marketing directors at DTC groups
Multi-brand groups needing one accountable pod across paid, SEO, CRO and email.
Investor-backed brands
Boards that need auditable reporting against MER, contribution margin and LTV not vanity ROAS.
How we work with clients
The 90-day engagement everyone starts with same shape whether you buy one service or the full stack.
- 01Discovery: 30-minute qualifying call with the founder or a director.
- 02Diagnostic: 7-day deep dive across store, ads, SEO, email, analytics and creative.
- 03Plan: written 90-day plan with weekly milestones tied to P&L lines.
- 04Onboarding: pod assembly, tool access, tracking hardening 5-7 days.
- 05Execution: weekly ship review, weekly scorecard, monthly strategy call.
- 06Review: 90-day retrospective, then continue month-to-month.
Explore related work
Everything on this page ties into the wider BeingEcom system.
Our services
The full menu of ecommerce growth services SEO, paid, CRO, email, analytics, AI and more.
ExploreCase studies
Hand-picked engagements with real scope and numbers.
ExploreIndustries we serve
12 ecommerce verticals we've operated in beauty, fashion, health, home and more.
ExploreFree growth audit
The Being Ecom Brainâ„¢ audit a free 90-second store scan across 17 growth phases.
ExploreGet in touch with BeingEcom
Every page in the Company section links back to a real, contactable business. BeingEcom is registered at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, GB. Reach us at info@beingecom.com or +44 7882 743592 on UK business hours (Mon-Fri, 09:00-18:00 GMT/BST).
For a scoped conversation, book a 30-minute discovery call via the contact page or run the free Being Ecom Brainâ„¢ growth audit first and bring the report to the call.